Frequently Asked Questions
Everything you need to know about your Temperley London experience
What is the standard shipping timeframe for international orders?
We offer worldwide shipping via DHL Express. International orders typically arrive within 3-5 business days, depending on your location and customs processing.
How can I return an item that isn't quite right?
We accept returns on all full-priced items within 14 days of receipt. Items must be unworn, in their original condition, and with all Temperley London tags still attached.
Do you offer professional styling or bridal consultations?
Yes, we offer complimentary virtual and in-store styling appointments. For our bridal collections, you can book a private consultation at our flagship London boutique.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I ensure I select the correct size?
Each product page features a detailed size guide. As our silhouettes are often tailored, we recommend checking your measurements against our chart or contacting customer care for specific fit advice.
Can I track the progress of my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number to monitor your package's journey.